TERMS OF SERVICE

LPR Audit LLC

Effective Date: January 27, 2025

1. ACCEPTANCE OF TERMS

Welcome to LPR Audit LLC ("LPR Audit," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website (lpraudit.com), services, and products.

By accessing our website, using our free check tool, purchasing our audit reports, or otherwise interacting with our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the modified Terms. Your use of our services is also governed by our Privacy Policy and Cookie Policy, which are incorporated by reference.

2. SERVICES OVERVIEW

LPR Audit provides competitive analysis and optimization insights for Google Business Profiles and local search presence. We offer two primary service types:

2.1 Free Business Check

Our complimentary assessment tool provides:

  • General overview of your business's online presence

  • Basic competitive positioning insights

  • Preliminary optimization opportunities

  • Lead generation and informational purposes

The Free Business Check:

  • Requires no payment or credit card

  • Provides general insights only, not comprehensive analysis

  • Does not include detailed competitor comparisons or proprietary scoring

  • Does not guarantee accuracy or completeness

  • Creates no obligation to purchase paid services

2.2 Paid Competitive Audit Reports

Our comprehensive paid reports (typically $1,750-$2,650) include:

  • Detailed Google Business Profile analysis

  • Multi-competitor comparative assessment

  • Proprietary scoring and ranking prediction models

  • Competitive gap analysis

  • Optimization recommendations

  • Market positioning insights

Paid reports are delivered as digital documents within our stated delivery timeframes.

3. DATA COLLECTION AND METHODOLOGY

3.1 Data Sources

Our analysis relies on data collected from publicly available sources, including but not limited to:

  • Google Business Profile listings and search results

  • Google Maps and local search data

  • Online business directories (Yelp, Yellow Pages, etc.)

  • Social media profiles and business pages

  • Website content and technical analysis

  • Third-party data aggregation services (including Outscraper and similar providers)

  • Search engine results pages (SERPs)

  • Review platforms and rating sites

3.2 Data Collection Methods

We use proprietary technology, web scraping tools, APIs, and automated data collection methods to gather publicly available information. Our data collection methods are designed to access only publicly available information.

3.3 Data Accuracy and Limitations

IMPORTANT: We make reasonable commercial efforts to ensure data accuracy, but we cannot and do not guarantee:

  • Completeness of data from third-party sources

  • Real-time accuracy of competitor information

  • Timeliness of data (data may be hours or days old at time of analysis)

  • Availability of all data points for all businesses or markets

  • Consistency across different data sources

Data collection and service delivery may be affected by:

  • Changes to third-party platform policies, terms of service, or access restrictions

  • Technical limitations, rate limits, or blocking measures implemented by data sources

  • API deprecations, changes, or service interruptions

  • Geographic or market-specific data availability

  • Anti-scraping measures, CAPTCHA systems, or access controls

  • Platform algorithm updates or structural changes

  • Network connectivity or technical infrastructure issues

3.4 No Unauthorized Access

We do not and will not:

  • Access password-protected or non-public information

  • Bypass authentication or security measures

  • Collect personally identifiable information of end consumers

  • Violate platform terms of service where we have agreed to them

  • Engage in activities that could be considered unauthorized access

4. SERVICE DELIVERY AND TIMELINES

4.1 Free Business Check

The Free Business Check is typically delivered immediately or within minutes of submission, subject to system availability. We make no guarantees regarding delivery time or availability of the free tool.

4.2 Paid Audit Reports

Standard Delivery: We aim to deliver completed audit reports within 2 business days of purchase and receipt of all necessary information.

Extended Delivery: In cases where primary data sources become restricted, unavailable, or technical limitations arise, delivery may be extended up to 14 business days.

Our Rights in Case of Data Collection Issues:

If we encounter data collection limitations, we reserve the right to:

  1. Utilize alternative publicly available data sources

  2. Employ substitute analysis methodologies that achieve substantially similar results

  3. Extend delivery timeframe up to the maximum 14 business days

  4. Request additional information from you to complete the analysis

  5. Offer a full refund if we determine we cannot complete the analysis to our quality standards

4.3 Delivery Method

Reports are delivered electronically via email to the address provided at purchase. You are responsible for ensuring the accuracy of your contact information and email deliverability.

5. NO GUARANTEES OF RESULTS

5.1 Informational and Educational Purpose

ALL SERVICES, INCLUDING BOTH FREE CHECKS AND PAID REPORTS, ARE PROVIDED FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY.

Our analysis, scores, recommendations, and insights represent our professional assessment based on available data and proprietary methodologies. However:

WE MAKE NO GUARANTEES, WARRANTIES, OR REPRESENTATIONS REGARDING:

  • Google Business Profile ranking improvements

  • Local search position changes

  • Google Quality Score increases or changes

  • Advertising cost-per-click reductions

  • Impression or click-through rate improvements

  • Review generation or reputation improvements

  • Website traffic increases

  • Lead generation or conversion improvements

  • Revenue or business performance outcomes

  • Competitive position changes

  • Search engine algorithm response to optimizations

5.2 Implementation is Your Responsibility

Implementation of any recommendations is entirely at your discretion and risk. We do not implement changes on your behalf unless explicitly contracted separately. Results from implementing our recommendations will vary based on:

  • Your execution and implementation quality

  • Market competition and dynamics

  • Google algorithm changes and updates

  • Seasonal and temporal factors

  • Your business category and location

  • Numerous other factors outside our control

5.3 Past Performance

Any case studies, examples, or testimonials represent specific instances and do not guarantee similar results for your business. Each business situation is unique.

6. REFUND POLICY

6.1 Free Business Check

The Free Business Check is provided at no cost and does not include any refund provisions.

6.2 Paid Audit Reports - 30-Day Delivery Guarantee

REFUNDS ARE PROVIDED WHEN:

  • We fail to deliver your completed audit report within 14 business days of purchase due to our inability to collect required data, technical failures, or other issues preventing service delivery

  • We determine we cannot fulfill the service as described

  • We experience system failures that prevent report completion

REFUNDS ARE NOT PROVIDED BASED ON:

  • Report findings, analysis, scores, or recommendations

  • Disagreement with our methodology, scoring, or competitive assessment

  • Your expectations versus report content

  • Business performance, rankings, or outcomes after implementing recommendations

  • Expected versus actual Quality Score, ranking, or advertising cost changes

  • Google Business Profile ranking movements after report delivery

  • Competitor actions or market changes

  • Subsequent Google algorithm updates

  • Changes in search visibility or traffic

  • Any results or outcomes from implementing (or not implementing) recommendations

6.3 Refund Request Process

To request a refund:

  1. Email [email protected] within 30 days of purchase

  2. Include your order number, date of purchase, and specific reason for refund request

  3. We will review and respond within 3-5 business days

  4. Approved refunds will be processed within 7-10 business days to the original payment method

All sales are final after 30 days from purchase date.

6.4 Chargeback Policy

If you initiate a chargeback with your credit card company instead of contacting us directly for a refund, we reserve the right to:

  • Dispute the chargeback with evidence of service delivery

  • Terminate your access to any future services

  • Pursue collection of fees, including chargeback fees and legal costs

We encourage you to contact us directly for any billing disputes before initiating a chargeback.

7. INTELLECTUAL PROPERTY

7.1 Ownership

All content, reports, analysis, methodologies, algorithms, scoring systems, software, website design, text, graphics, logos, and other materials provided by LPR Audit are owned by LPR Audit LLC or our licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License for Paid Reports

When you purchase a paid audit report, we grant you a limited, non-exclusive, non-transferable license to:

  • Use the report for your internal business purposes only

  • Share the report with your internal team, employees, or consultants

  • Implement recommendations contained in the report

You may NOT:

  • Resell, redistribute, or republish the report

  • Use the report for competitive analysis services

  • Share the report publicly or with competitors

  • Reverse engineer our methodologies or scoring systems

  • Extract and use our proprietary data for commercial purposes

  • Create derivative works based on our analysis methods

7.3 Trademarks

"LPR Audit" and associated logos are trademarks of LPR Audit LLC. You may not use our trademarks without prior written permission.

8. LIMITATION OF LIABILITY

8.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LPR AUDIT LLC'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO OUR SERVICES IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

For free services, our liability is limited to $0.

8.2 Specific Disclaimers

LPR AUDIT LLC IS SPECIFICALLY NOT LIABLE FOR:

  • Business decisions made based on report findings or recommendations

  • Inability to access or collect competitive data due to platform restrictions or blocking

  • Ranking, visibility, or traffic changes (positive or negative) following report implementation

  • Data accuracy issues arising from third-party sources or outdated information

  • Service interruptions due to data source blocking, access restrictions, or technical issues

  • Loss of revenue, profits, business opportunities, or goodwill

  • Google algorithm changes or platform policy updates

  • Competitive actions or market dynamics

  • Implementation failures or errors

  • Consequential, indirect, incidental, special, or punitive damages

8.3 No Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

  • Our services will be uninterrupted, timely, secure, or error-free

  • Data will be accurate, complete, or up-to-date

  • Results will meet your expectations or requirements

  • Recommendations will produce specific outcomes

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LPR Audit LLC, its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of our services

  • Your violation of these Terms

  • Your violation of any third-party rights

  • Your implementation of recommendations

  • Any content or information you provide to us

  • Your business operations or decisions

10. PRIVACY AND DATA COLLECTION

10.1 Information You Provide

When using our services, you may provide:

  • Business name and contact information

  • Website URLs and Google Business Profile information

  • Email addresses and phone numbers

  • Payment information (processed securely via Stripe)

10.2 Information We Collect

We collect publicly available information about your business and competitors for analysis purposes. Our complete data practices are described in our Privacy Policy.

10.3 Data Retention

We retain your contact and order information for accounting, customer support, and legal compliance purposes. Competitive data collected for your report may be aggregated and anonymized for statistical analysis and service improvement.

11. PAYMENT TERMS

11.1 Pricing

Prices for paid reports are stated at the time of purchase. All prices are in U.S. Dollars (USD).

11.2 Payment Processing

Payments are processed securely through Stripe or other payment processors. We do not store complete credit card information.

11.3 Taxes

You are responsible for all applicable taxes. If sales tax applies to your purchase, it will be added at checkout.

11.4 Payment Authorization

By providing payment information, you authorize us to charge the stated amount for the services purchased.

12. PROHIBITED USES

You may not use our services to:

  • Violate any laws, regulations, or third-party rights

  • Engage in fraudulent activity or provide false information

  • Reverse engineer or attempt to extract our proprietary methodologies

  • Resell or redistribute our reports without permission

  • Access our systems through automated means (bots, scrapers) without authorization

  • Interfere with or disrupt our services or servers

  • Collect data about other users without consent

  • Use reports for competitive intelligence services

We reserve the right to terminate access for prohibited uses.

13. THIRD-PARTY SERVICES AND LINKS

Our services may include links to third-party websites or references to third-party services. We are not responsible for:

  • Content, accuracy, or practices of third-party websites

  • Third-party services, APIs, or data providers

  • Changes to third-party platforms that affect our services

  • Third-party terms of service or privacy policies

Your interactions with third parties are solely between you and the third party.

14. DISPUTE RESOLUTION

14.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We commit to working with you in good faith to resolve any concerns.

14.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or our services that cannot be resolved informally shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association.

Arbitration Terms:

  • Arbitration will be conducted in the jurisdiction where LPR Audit LLC is located

  • Each party bears its own attorney fees and costs

  • The arbitrator's decision is final and binding

  • You waive any right to a jury trial

  • You waive any right to participate in a class action or class arbitration

14.3 Exceptions to Arbitration

LPR Audit may seek injunctive or equitable relief in court for:

  • Intellectual property violations

  • Unauthorized use of our services

  • Breach of confidentiality obligations

15. GENERAL PROVISIONS

15.1 Governing Law

These Terms are governed by the laws of the state of Delaware, United States, without regard to conflict of law principles.

15.2 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and LPR Audit LLC regarding our services.

15.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.6 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, government actions, internet failures, or changes to third-party platforms.

15.7 Survival

Provisions that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) will survive termination of these Terms.

16. MODIFICATIONS TO SERVICES

We reserve the right to:

  • Modify or discontinue services at any time

  • Change pricing for future purchases

  • Update data sources or methodologies

  • Improve analysis techniques and scoring systems

  • Add or remove features

We will make reasonable efforts to notify users of material changes to paid services.

17. TERMINATION

We reserve the right to terminate or suspend your access to our services at any time, with or without cause, with or without notice, for any reason including:

  • Violation of these Terms

  • Fraudulent or illegal activity

  • Abuse of our services or staff

  • Chargebacks or payment disputes

Upon termination, your right to use our services immediately ceases.

18. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms, please contact:

LPR Audit LLC
Email: [email protected]
Website: https://lpraudit.com

For refund requests, billing inquiries, or customer support, please email [email protected] with your order details.

19. ACKNOWLEDGMENT

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT:

  • You have read and understood these Terms

  • You agree to be bound by these Terms

  • You understand that our services are for informational purposes only

  • You understand that we make no guarantees of specific business results

  • You accept the limitations and disclaimers outlined in these Terms

  • You understand that data collection may be affected by third-party restrictions

  • You agree to the refund policy and understand when refunds are and are not provided

Last Updated: January 27, 2025

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